Terms & Conditions

By booking with Goa Safari Adventure, you agree to the following Terms & Conditions:

1. Booking & Advance Payment Policy

• Holiday Packages: Minimum 50% advance payment is required for confirmation.
• Tours & Activities: Minimum ₹200 per person advance is required.
• A booking is confirmed only after successful receipt of advance payment.
• Confirmation details will be shared via Email or WhatsApp.
• All advance payments are non-refundable and non-transferable in case of cancellation by the customer.

2. Payment Terms

• The remaining balance amount must be paid at the start of the trip or at boarding.
• Accepted payment methods include credit/debit cards, bank transfer, UPI (GPay/PhonePe), and cash.

3. Cancellation & Refund Policy

Advance Payment

• The booking amount is strictly non-refundable under all circumstances if cancelled by the customer.

Cancellation Charges (On Total Booking Amount)

• 25% cancellation charge – Up to 30 days before travel date
• 50% cancellation charge – Between 14 to 7 days before travel date
• 75% cancellation charge – Between 6 to 2 days before travel date
• No refund – If cancelled on the same day of travel

Note: Applicable refunds (only on full payment bookings) will be processed after deducting the above charges.

Refund Processing

• Refunds (if applicable) will be processed within 7–15 working days
• Bank/transaction charges may be deducted
• Third-party services (hotels, cruises, activities) follow their own refund timelines and policies

4. Modifications & Amendments

• Any changes must be requested at least 48 hours before the scheduled activity/trip
• All modifications are subject to availability and not guaranteed

5. Cancellation by Operator / Company

• If a trip is cancelled due to weather conditions, technical issues, or safety concerns, customers will be offered:
  • Rescheduling, or
  • Full refund (if applicable)

6. Role & Liability

• Goa Safari Adventure acts as a booking facilitator/agent for tours, activities, and third-party services.
• We are not responsible for:
  • Any accidents, delays, or damages caused by third-party operators
  • Changes in itinerary, pricing, or availability
  • Service quality delivered by the operator
• In case of any liability, it will be limited to:
  • Re-booking the same or similar service, or
  • Refund of the booking amount (as applicable)

7. Customer Responsibility

• Customers must follow all safety instructions and guidelines provided by the tour operator
• Goa Safari Adventure is not responsible for issues arising due to non-compliance

8. Age & Identification

• Bookings can only be made by individuals 18 years or above
• A valid government ID proof is mandatory at the time of check-in
• Failure to verify identity may result in cancellation without refund

9. Insurance

• Some activities involve inherent risks. Customers are advised to arrange their own travel/health insurance

10. Jurisdiction

• These Terms & Conditions are governed by the laws of India
• Any disputes shall be subject to the jurisdiction of courts in Panaji, Goa

Contact Us

For any assistance, please contact:
📧 info@goasafari.com